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CXGについて
CXGはプレミアムおよびラグジュアリーブランドとパートナーシップを組み、インサイトを測定可能なリテールパフォーマンスへと転換することで、未実現の収益機会の創出・回収をスケールで支援します。
戦略・トランスフォーメーション
CXGは、ラグジュアリーブランド特有のCX課題に対し、実践的な現場に活きる戦略と、ブランドごとに最適化されたソリューションで、意味ある変革と持続的なインパクトをもたらします。
CX ＆ リテールパフォーマンス診断
顧客データに基づく調査・分析（顧客インサイト、VoC（顧客の声）、CX指標、オムニチャネル体験）。
ケイパビリティ開発＆アクティベーション
人材一人ひとりの力を引き出し、組織全体の成長へとつなげる（アカデミー、チームマネジメント）。
Latest Insights
Thoughts and Perspectives
Retail Performance at Scale
For two decades, the luxury industry’s growth story was a story of expansion. New markets, new flagships, new doors in new cities. Boutique counts bec…
Thoughts and Perspectives
Luxury and the Long View
I. The Paradox of Permanence We have been working in luxury customer experience for twenty years. In that time, we have sat across from brand presiden…
In the Press, Thoughts and Perspectives
Luxury Seeks a Return to Growth in 2026
Originally Published in French in Stratégies and La Tribune. After a marked slowdown over the past two to three years, driven by price hikes, weaker c…
In the Press, Thoughts and Perspectives
Luxury Must Return to Its Fundamentals
Originally Published in French in Journal Du Luxe. In a context of increasing polarization in the luxury market and a profound reshaping of its custo…
In the Press, Thoughts and Perspectives
The Biggest Mistake in Luxury is Trying to Sell
Originally Published in French for Culture Élite. CXG, the global leader in customer experience consulting for the luxury sector, has just released i…
In the Press, Thoughts and Perspectives
Are Very Important Clients (VICs) the Future of Luxury?
Originally Published in French in L’opinion. Major luxury Maisons place, significant reliance on their Very Important Clients (VICs) and have become o…