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Article
Depp: Dior’s Sauvage Wild Card
Context Summary The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the US, had its latest updates…
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Report
Metaverse & Luxury
The metaverse, while still in its early stages, is right on our doorstep. There is arguably potential for great rewards and a front seat…
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Case Study
Versace
Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results increasing from 20% to 88%.
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Article
The Great Resignation: Crisis or Opportunity for Luxury Retail?
Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the expectations of today’s employees.
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Article
How Luxury Brands Responded to the Russian Ukraine War
On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make instant decisions. Countries had to…
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Article
The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX, brands understand how they are…
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Article
Data has become a commodity. Interpreting it is the true luxury.
Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and leveraging it to gain competitive…
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Article
Luxury brands stepping into the metaverse: Should we go now, or should we wait?
The metaverse, a term coined to describe a virtual shared space, is gaining traction as a new frontier for…
Press Release
Isabelle Damour as New Executive Vice President of Academy
09/01/2023 – CXG (Customer Experience Group), announced today the newly appointed Executive Vice President of the Academy, Isabelle Damour….
Report
The World’s Most Iconic Shopping Destinations
Shopping is more than a necessity for luxury consumers. Shopping is a way of life. Carefully selecting and investing…
Article
Depp: Dior’s Sauvage Wild Card
Context Summary The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the…
Article
The Travel Retail Renaissance
Prior to the Covid-19 pandemic, experts were already afraid of a “retail apocalypse,” due to rapid changes in consumer…
Article
Harnessing Emirati Guest Experiences
Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in…
Press Release
We’ve upgraded the user experience of our evaluator’s portal
Last year, we rebranded to CXG, which hallmarked a proud, new era; the CXG era. The second phase consisted…
Report
Metaverse & Luxury
The metaverse, while still in its early stages, is right on our doorstep. There is arguably potential for great…
Article
The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,…