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Case Study

Versace

Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results increasing from 20% to 88%.

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Press Release

CXG and Trust-Place join forces to help Luxury Brands reinvent customer experience through Digital Ownership

Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury brands, have decided to combine…

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Article

The Great Resignation: Crisis or Opportunity for Luxury Retail?

Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the expectations of today’s employees.

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Article

A Channel-centric tracking of Customer Experience may compromise Client Centricity

Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury brands avoid the inconsistency trap?

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Article

Drop Anonymity for a Powerful Benchmark

Drop anonymity for more powerful benchmarking Is removing anonymity in benchmarking the solution for more meaningful analysis and, ultimately, better customer experiences?

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Article

Increasing Productivity and the Power of Coaching and Feedback Conversations

Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer are good at it. What…

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Article

Influencer Marketing: The Great KOL of China

Influencing the influencers: the Great KOL of China Influencer marketing dwarfs traditional advertising in China. How do you make sure your messages are heard above…

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Press Release

CXG and Trust-Place join forces to help Luxury Brands reinvent customer experience through Digital Ownership

Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury…

Read More

Article

The Great Resignation: Crisis or Opportunity for Luxury Retail?

Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the…

Read More

Case Study

Versace

Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results…

Read More

Article

Increasing Productivity and the Power of Coaching and Feedback Conversations

Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer…

Read More

Article

A Channel-centric tracking of Customer Experience may compromise Client Centricity

Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury…

Read More

Article

Is Sustainability The Next Frontier For Luxury Brands?

Is sustainability the next frontier for luxury brands? Luxury is often perceived as superficial and can provoke social tension. How…

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Article

Technology Is An Enabler, Not A Solution

Technology is an enabler, not a solution As consumers return to physical stores, how can retailers provide experiences that supersede…

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Article

Sustainability Should Be A Part Of Daily Conversation in the Luxury Retail Industry

Sustainability Should Be A Part Of Daily Conversation in the Luxury Retail Industry Having a meaningful and honest story around…

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Article

Luxury and Premium Brand Distance Selling: Struggles and Quick Wins

Luxury and Premium Brand Distance Selling: Struggles and Quick Wins Many luxury brands experimented with distance selling in 2020. What…

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