Insights
Thoughts and Perspectives
Customer Experience: An Integrated and Orchestrated Ecosystem
Imagine your Customer Experience (CX) as a symphony orchestra. Each instrument represents a different aspect of your business, from…
This Week in Luxury
Luxury Headlines – 9/9/2024
From high-profile acquisitions to novel product expansions! Discover the hottest updates in the world of luxury!
Press Release
CXG Appoints Yannick Busson as Chief Data Officer to Lead Transformation and Growth
Paris, September 9th, 2024 – CXG, the leading customer experience consultancy for the luxury industry, is thrilled to announce…
This Week in Luxury
Luxury Headlines – 02/09/2024
From impressive growth to strategic collaborations in the luxury sector! Discover the hottest updates in the world of luxury.
Reports
Born in the USA, Embraced Globally: The Rise of Celebrity Brands Part 2
Celebrity brands have a long history of leveraging star power to drive consumer interest. When executed strategically and…
This Week in Luxury
Luxury Headlines – 29/07/2024
From enhancing retail experiences to strategic shifts in corporate leadership and impressive financial performances! Discover the hottest updates in…
What’s on Our Minds?
What’s On Our Mind in The World of Luxury? A Salute to the Paris Olympics and LVMH
A Salute to the Paris Olympics and LVMH: How Luxury and Sports Converge To Deliver A Winning Mix of…
Reports
Omotenashi for the Modern Age: Elevating Service in Japan and Taking the Concept Global
In 2023, Japan proved itself a robust regional growth driver for most prominent luxury brands, consistently posting high double-digit…
Snapshot Insights
The Department Store Landscape Undergoes a Seismic Shift: The Marriage of Saks and Neiman Marcus Takes Shape
Saks has been trying to buy struggling Dallas-based Neiman Marcus for years, and merger talks were entertained many times,…