We always explore and push our thought leadership through updated insights and opinions.
Explore our latest thinking.
Featured Insights
Case Study
Versace
Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results increasing from 20% to 88%.
Read More
Press Release
CXG and Trust-Place join forces to help Luxury Brands reinvent customer experience through Digital Ownership
Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury brands, have decided to combine…
Read More
Article
The Great Resignation: Crisis or Opportunity for Luxury Retail?
Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the expectations of today’s employees.
Read More
Article
A Channel-centric tracking of Customer Experience may compromise Client Centricity
Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury brands avoid the inconsistency trap?
Read More
Article
Drop Anonymity for a Powerful Benchmark
Drop anonymity for more powerful benchmarking Is removing anonymity in benchmarking the solution for more meaningful analysis and, ultimately, better customer experiences?
Read More
Article
Increasing Productivity and the Power of Coaching and Feedback Conversations
Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer are good at it. What…
Read More
Article
Influencer Marketing: The Great KOL of China
Influencing the influencers: the Great KOL of China Influencer marketing dwarfs traditional advertising in China. How do you make sure your messages are heard above…
Read More
Press Release
CXG and Trust-Place join forces to help Luxury Brands reinvent customer experience through Digital Ownership
Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury…
Article
The Great Resignation: Crisis or Opportunity for Luxury Retail?
Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the…
Case Study
Versace
Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results…
Article
Increasing Productivity and the Power of Coaching and Feedback Conversations
Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer…
Article
A Channel-centric tracking of Customer Experience may compromise Client Centricity
Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury…
Article
Is Sustainability The Next Frontier For Luxury Brands?
Is sustainability the next frontier for luxury brands? Luxury is often perceived as superficial and can provoke social tension. How…
Article
Technology Is An Enabler, Not A Solution
Technology is an enabler, not a solution As consumers return to physical stores, how can retailers provide experiences that supersede…
Article
Sustainability Should Be A Part Of Daily Conversation in the Luxury Retail Industry
Sustainability Should Be A Part Of Daily Conversation in the Luxury Retail Industry Having a meaningful and honest story around…
Article
Luxury and Premium Brand Distance Selling: Struggles and Quick Wins
Luxury and Premium Brand Distance Selling: Struggles and Quick Wins Many luxury brands experimented with distance selling in 2020. What…