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Featured Insights
Case Study
Versace
Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results increasing from 20% to 88%.
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Article
The Great Resignation: Crisis or Opportunity for Luxury Retail?
Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the expectations of today’s employees.
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Article
How Luxury Brands Responded to the Russian Ukraine War
On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make instant decisions. Countries had to…
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Article
The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX, brands understand how they are…
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Article
Data has become a commodity. Interpreting it is the true luxury.
Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and leveraging it to gain competitive…
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Press Release
We’ve upgraded the user experience of our evaluator’s portal
Last year, we rebranded to CXG, which hallmarked a proud, new era; the CXG era. The second phase consisted…
Report
Metaverse & Luxury
The metaverse, while still in its early stages, is right on our doorstep. There is arguably potential for great…
Article
The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,…
Article
Omnichannel Luxury Retail in China in the Post-COVID Era
China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw…
Article
How Luxury Brands Responded to the Russian Ukraine War
On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make…
Article
Data has become a commodity. Interpreting it is the true luxury.
Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and…
Article
How covid changed customer experience
Christophe Caïs, founder and CEO of CXG, joins Denise Silber, co-host of the Harvard Alumni Entrepreneur Invites series, for…
Press Release
CXG and Trust-Place join forces to help Luxury Brands reinvent customer experience through Digital Ownership
Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury…
Article
The Great Resignation: Crisis or Opportunity for Luxury Retail?
Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the…