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Luxury
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From strategic acquisitions in luxury fashion to high-profile partnerships in beauty! Discover the hottest updates in the world of luxury!
Montblanc Case Study
Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey
Health & Wellness Report
The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens
Iconic Destinations Report
Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls
This Week in Luxury
Luxury Headlines – 10/06/2026
From strategic acquisitions in luxury fashion to high-profile partnerships in beauty! Discover the hottest updates in the world of…
Thoughts and Perspectives
Decoding NIO’s Owner Ecosystem
In two of China’s megacities, Guangzhou and Hangzhou, a fierce “competition” once unfolded. Following an intense wave of campaigning,…
Thoughts and Perspectives
Retail Performance at Scale
For two decades, the luxury industry’s growth story was a story of expansion. New markets, new flagships, new doors…
This Week in Luxury
Luxury Headlines – 01/07/2026
From leadership changes in luxury fashion to innovation across retail and technology! Discover the hottest updates in the world of…
This Week in Luxury
Luxury Headlines – 25/05/2026
From strong financial performance in luxury fashion to major shifts in beauty and technology! Discover the hottest updates in the…
Luxury Retail Beat
CX Luxury Retail Beat – Q1 2026
Luxury retail opened 2026 with a more complex picture than the full-year 2025 trend suggested. Across 10,000 luxury retail evaluations, 52% of…
Thoughts and Perspectives
Loyalty Reimagined
The Case for Loyalty: More Than Points on a Card In an era of relentless competition, rising customer acquisition…
This Week in Luxury
Luxury Headlines – 18/05/2026
From portfolio reshuffles in fashion to standout performance in sportswear and bold activations across luxury! Discover the hottest updates…
In the Press, Thoughts and Perspectives
The New Luxury Power Play? Customer Experience
Originally Published in VITA Magazine. In today’s premium retail landscape, great products alone aren’t enough; the real differentiator is…