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Article

Depp: Dior’s Sauvage Wild Card

Context Summary  The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the US, had its latest updates…

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Report

Metaverse & Luxury

The metaverse, while still in its early stages, is right on our doorstep. There is arguably potential for great rewards and a front seat…

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Case Study

Versace

Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results increasing from 20% to 88%.

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Article

The Great Resignation: Crisis or Opportunity for Luxury Retail?

Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the expectations of today’s employees.

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Article

How Luxury Brands Responded to the Russian Ukraine War

On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make instant decisions. Countries had to…

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Article

The Attributes of CX Excellence: 3 Essential Soft Skills

Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX, brands understand how they are…

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Article

Data has become a commodity. Interpreting it is the true luxury.

Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and leveraging it to gain competitive…

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Article

Luxury brands stepping into the metaverse: Should we go now, or should we wait?

The metaverse, a term coined to describe a virtual shared space, is gaining traction as a new frontier for…

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Press Release

Isabelle Damour as New Executive Vice President of Academy

09/01/2023 – CXG (Customer Experience Group), announced today the newly appointed Executive Vice President of the Academy, Isabelle Damour….

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Report

The World’s Most Iconic Shopping Destinations

Shopping is more than a necessity for luxury consumers. Shopping is a way of life. Carefully selecting and investing…

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Article

Depp: Dior’s Sauvage Wild Card

Context Summary  The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the…

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Article

The Travel Retail Renaissance

Prior to the Covid-19 pandemic, experts were already afraid of a “retail apocalypse,” due to rapid changes in consumer…

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Article

Harnessing Emirati Guest Experiences

Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in…

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Press Release

We’ve upgraded the user experience of our evaluator’s portal

Last year, we rebranded to CXG, which hallmarked a proud, new era; the CXG era. The second phase consisted…

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Report

Metaverse & Luxury

The metaverse, while still in its early stages, is right on our doorstep. There is arguably potential for great…

Read More

Article

The Attributes of CX Excellence: 3 Essential Soft Skills

Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,…

Read More

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