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Découvrez CXG
Découvrez l’écosystème CXG, alliant stratégies et exécution d’expérience client pour accélérer la croissance et la transformation de votre marque.
Key Themes 2026
A report on key themes driving the future luxury market in 2026 and beyond.
The Loyalty Code
Mastering The Art of Lasting Engagement From Aspirational to HNW Client Segments
Parcours Signature Retail de Montblanc
Étude de cas CXG sur le déploiement mondial de la Signature Retail de Montblanc.
Stratégie & Transformation
Notre approche Stratégie & Transformation propose des approches pragmatiques et des solutions sur mesure pour relever les défis CX propres aux marques de luxe, et générer une transformation durable et impactante.
Diagnostic Client & CX
Etudes Clients et Programmes de Mesures, Baromètres (insights clients, VoC, satisfaction client, parcours omnicanaux)
Formation, Ateliers & Coaching
Former et responsabiliser les individus pour renforcer la performance collective (académie, management des équipes)
Rejoignez nous et réussissons ensemble !
Venez prendre un verre avec nous ! Découvrez CXG et comment transformer vos expériences clients à nos côtés
Derniers insights
In the Press
Exclusive CXG Study: 51% of Retail Employees in the Luxury Sector Consider Leaving Their Jobs
On Thursday, October 10, a major conference hosted by CXG took place at the prestigious Peninsula hotel, bringing together executives from leading luxury brands. CXG, the global leader in customer experience, has been supporting over 220 renowned Maisons worldwide…
Thoughts and Perspectives
When Luxury Brands Decide to Go Private: A Blueprint for Enhanced Control and Elevated Customer Experiences
Recently, we have witnessed a notable trend of luxury and premium brands choosing to go private or considering such a move. Nordstrom, a US department store chain, is the latest company to announce a bid to go private. This…
In the Press
An Interview with CXG CEO Christophe Caïs
“When a customer experience is memorable, it multiplies the client’s desire to purchase fivefold.”– Christophe Caïs, CEO of CXG During the conference organized by CXG on October 10, 2024, at the prestigious Peninsula Hotel, Christophe Caïs, CEO of the…
Snapshot Insights
Less Is More: Quiet Luxury Has Not Lost Its Luster
Brunello Cucinelli’s recent 9M 2023 results flew in the face of the general trend in luxury earnings season and what we have come to expect at this point, namely news of significant slowdowns in growth. While all the…