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Transforming
Experiences
Discover the CXG ecosystem, where customer experience strategies and applications drive transformative growth for your brand.
Thailand and The White Lotus Effect
The Land of Smiles and its Heritage of Excellence in Hospitality & Wellness
customer experience partner
for luxury brands around the globe.
Strategy & Transformation
Our Strategy and Transformation approach offers pragmatic strategies and tailored solutions to address the unique CX challenges of luxury brands, driving meaningful transformation and lasting impact
Customer & CX Diagnosis
Data-driven performance research (customer insights, VoC, CX measurement, omnichannel journeys).
Training, Workshops & Coaching
Empowering individuals for collective growth from the ground-up (academy, team management).
the world
leading brands
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For Success
Have a drink with us! Learn more about CXG and how we can transform your customer experiences together.
Latest Insights
In the Press
Exclusive CXG Study: 51% of Retail Employees in the Luxury Sector Consider Leaving Their Jobs
On Thursday, October 10, a major conference hosted by CXG took place at the prestigious Peninsula hotel, bringing together executives from leading luxury brands. CXG, the global leader in customer experience, has been supporting over 220 renowned Maisons worldwide…
Thoughts and Perspectives
When Luxury Brands Decide to Go Private: A Blueprint for Enhanced Control and Elevated Customer Experiences
Recently, we have witnessed a notable trend of luxury and premium brands choosing to go private or considering such a move. Nordstrom, a US department store chain, is the latest company to announce a bid to go private. This…
In the Press
An Interview with CXG CEO Christophe Caïs
“When a customer experience is memorable, it multiplies the client’s desire to purchase fivefold.”– Christophe Caïs, CEO of CXG During the conference organized by CXG on October 10, 2024, at the prestigious Peninsula Hotel, Christophe Caïs, CEO of the…
Snapshot Insights
Less Is More: Quiet Luxury Has Not Lost Its Luster
Brunello Cucinelli’s recent 9M 2023 results flew in the face of the general trend in luxury earnings season and what we have come to expect at this point, namely news of significant slowdowns in growth. While all the…