
Bring your brand promises to life
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

200+ luxury clients
Specializing in luxury and premium brands, we are experts in affluent customer behavior and insights.
We close the gap between your brand promise and your brand delivery
Many brands operate without understanding what their customers experience, how their teams are delivering the experience, and what they really want their customers to feel. Let us help you discover where your CX stands now, versus where you aim to be. Together, we can implement and achieve measurable results.
Bring your brand promises to life
Contact us and see how our CX experts can help
Global Presence
Founded in China in 2006, CXG expanded regionally and globally ever since. Our story started with two entrepreneurs, and today, we’re very proud to be a global business. From Shanghai to Paris, we have 12 offices and one IT hub, we operate across 70 countries and are home to over 180 professionals from around the world.
Room 1403, 14th Floor, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong SAR
Connect NowRoom 8-C&D, No. 121 Yanping Road, Jingan District, Shanghai, People’s Republic of China
Connect NowRoom C06, 15F, No.159, Keelung Rd, Xinyi Dist. Taipei City, 11070, Taiwan Region
Connect Now3rd Floor, Touwa Nihonbashi Koamicho Bldg, 17-18 Nihonbashi Koamicho, Chuo-ku, Tokyo, 103-0016, Japan.
Connect NowOffices B2-2 and B2-3, New Tower, Bloc 2, Center Urbain Nord, Tunis, Tunisia
Connect Now15+
Years of experience in CX
200+
Premium & Luxury brands
70
Countries
160+
CX Professionals
&
Growing
Our brand
Transforming Experiences
In all we do, we are guided by four key brand principles. These drive our behaviors and enable us to achieve our purpose to transform customer experiences and create meaningful impact for our clients.