Transform experiences with us
We’re always keen to hear from new talent. Check out our current vacancies.

What it’s like to work at CXG

At CXG, we believe that change comes from the consumers. At your own pace, wherever you go, we are looking for you, Luxury Shopper, to conduct discreet evaluations for one of your favorite brands. Together, we make a difference.

Diversity

CXG is a global multicultural company, with colleagues, partners and clients from diverse backgrounds and countries. For us, diversity is more than just a word. Our diversity is a core strength. It guides how we build our teams, deliver our solutions and create a company that’s right for every colleague and every client.

Inclusion

Inclusion is about feeling fully welcomed and embraced into CXG with understanding and respect. We make sure everyone is valued and everybody’s voices, ideas and opinions are heard and carefully considered. We share ideas and collaborate to constantly improve what we do, and how we do it.

International mobility

CXG operates in 70 countries around the world. Many of our team members value the international opportunities this creates. Colleagues often join us in one country and later move to work in more countries across our network. When job opportunities arise, we advertise them internally first to facilitate international mobility.

Remote working

As a global company, remote working and virtual meetings have always been a key part of our collaboration and communication channels. Now, they have become an even more important part of how we work. We have a strong mindset and culture of remote working. We constantly invest in new technologies to make teamwork, collaboration and productivity even easier.

CSR

We are committed to giving back to society. We have proudly supported SOS Children’s Villages since 2015 and have also set up a free business advice program. We are exploring how to embed carefully aligned CSR activities into other aspects of our business as we continue to grow and develop

Open Positions

At CXG, we believe that change comes from the consumers. At your own pace, wherever you go, we are looking for you, Luxury Shopper, to conduct discreet evaluations for one of your favorite brands. Together, we make a difference.

  • Senior Customer Experience Analyst – Taipei

    Taipei City, Taiwan, Full time

    We are looking for an Senior Customer Experience Analyst who is passionate about retail, luxury industry and customer experience. In this role, you will report and process primary data. Collect industry information and consolidate them into reports and presentations.

  • Market Research Manager – Shanghai

    Shanghai, China, Full time

    We are looking for a Market Research Manager based in Shanghai to join our global team. In this role, you will drive success of projects through developing thoughtful research design, analysis, reporting, and writing of recommendations for clients, based on client business objectives.

  • Customer Success Associate – Singapore

    Singapore, Full time

    We are now looking for a Customer Success Associate who is passionate about retail, luxury industry and customer experience. In this role, you will assist the Customer Success Manager (CSM) with various aspects of day-to-day operations for an extensive portfolio of prestigious accounts.

  • Senior Customer Success Associate – Paris

    Paris, France, Full time

    We are now looking for a Senior Customer Success Associate who is passionate about retail, luxury industry and customer experience. In this role, you will assist the Customer Success Manager (CSM) with various aspects of day-to-day operations for an extensive portfolio of prestigious accounts.

  • Operations & Community Associate (Luxury) – London

    London, United Kingdom, Full time

    We are now looking for an Operations & Community Associate who is passionate about retail, luxury industry and customer experience. In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Operations & Community Manager (or Team Leader – if any). 

160+

Professionals

23

Languages

31

Nationalities

&

Growing

Join one of our communities

Join us as an evaluator

Effective research enables brands to understand their customers’ expectations, purchasing behaviors, and brand perceptions.
Our evaluators – or ‘undercover customers’ – enable us to gain these valuable insights, observing, interacting, and reporting on store data to enable us to identify potential gaps and develop strategies to bridge them.

Join us as a coach

Great customer experience starts with great employee experience. We partner with brands to design and deliver training, coaching and mentoring to managers and frontline teams, equipping them with the tools and competencies to deliver exceptional experiences, ensuring what happens on the shopfloor aligns with their overall CX strategy.

Join us as a consultant

Our clients are constantly evolving. Improving and changing their organizations in response to their customers’ changing needs. Our consultants work closely with clients to understand their needs and design tailor-made approaches and methodologies to address their unique challenges, maximize impact and drive change.