GENERAL

This cookie policy (“Cookie Policy” or the “Policy”) governs the use of cookies and similar technologies as part of your use of the website www.cxg.com (hereinafter the “Website”) or our services. This processing is undertaken by CXG (Customer Experience Group Limited) (hereinafter the “Company”, “we”, “our”, “us”), having its registered seat at Room 1403, 14th Floor, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong.

By continuing to use the Website or our services, and by clicking “Agree” to one or more cookies after you have been notified of the use of cookies or similar technologies, you acknowledge that you have read this Cookie Policy carefully and that you agree to it without reservations. As set out in this Cookie Policy, you can change your cookie preferences at any time.

We reserve the right to change, supplement or replace this Cookie Policy from time to time. Such changes, additions or substitutions will be brought to your attention via the Website or any other appropriate communication channel.

WHAT AND WHY DO WE USE COOKIES?

Cookies are small text files that are stored on a device’s hard drive and contain certain information and sometimes personal data. When you use our website or services, we also collect and process other personal information other than through cookies and similar technologies. If you want to know more, please read our Privacy Policy (LINK PRIVACY POLICY).

Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites or subscribing to our newsletters. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage, to improve the content and offerings on our sites and to enhance your online experience. We may also use cookies when offering you our products and services.

Cookies save you time as they help us remember who you are. Cookies help us to be more efficient and we can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.

There are different types of cookies. Some are necessary to enable the proper functioning of the Website, others serve to improve and/or simplify its use.

STRICTLY NECESSARY COOKIES

These cookies are essential to enable you to move around the Site and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided.

Being essential, such cookies are exempt from the requirement for consent, in accordance with applicable legislation including notably, without limiting to, article 129 of the law of 13 June 2005 on electronic communications (see points 3.1. and following the 04/2012 opinion of Working Party 29, a European independent advisory body involving the members of different national personal data protection authorities working on exceptions to the requirement of consent for cookies). For more information, you can consult: http://ec.europa.eu/justice/data-protection/article-29/documentation/opinion-recommendation/files/2012/wp194_fr.pdf).

The Website uses the following strictly necessary cookies:

Name

Source

Description

Lifespan

xxx

CXG?

This session cookie implements a Microsoft technology which is essential for the operation of our Site. It assigns an identification number to each visitor so they can navigate the Site correctly.

xxx

xxx

CXG?

This is an anti-forgery cookie set by web applications built using Microsoft technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed upon closing the browser.

xxx

FUNCTIONAL COOKIES

We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your user name, language or the region you are in), or to recognize the platform from which you access the site, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites.

As for strictly necessary cookies, functional cookies are also exempted from the requirement of consent, in accordance with applicable legislation including notably, without limiting to, article 129 of the law of 13 June 2005 on electronic communications (see points 3.1. and following the 04/2012 opinion of Working Party 29, a European independent advisory body involving the members of different national personal data protection authorities working on exceptions to the requirement of consent for cookies). For more information, you can consult: http://ec.europa.eu/justice/data-protection/article-29/documentation/opinion-recommendation/files/2012/wp194_fr.pdf).

The Website uses the following functional cookies:

Name

Source

Description

Lifespan

xxxx

xxx

These cookies facilitate navigation through the site and the saving of preferences and content.

xxx is persistent cookie that persist in the browser for up to xx years.

All other cookies are session cookies.

xxx

xxx

xxx

This cookie is set by xxx, which protects our site against spam enquiries on contact forms.

This cookie is persistent that persist in the browser for up to xx months.

xxx

PERFORMANCE COOKIES

We make use of analytic cookies to analyse how our visitors use our Site and to monitor Site performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the Site. The information collected by these cookies is not associated with your personal information by us.

Performance cookies are placed and used with the user’s explicit consent. If a user refuses to use this type of cookies, only those pages and services that do not need these cookies can be displayed, viewed and used.

The Site currently uses the following advertising cookies from xxx:

Name

Source

Description

Lifespan

xxx

xxx

These cookies collect information to measure and understand how visitors use our Site. This includes user activity tracking on this Site, including pages visited and links clicked.

The following cookies are session cookies only: xxx

The remaining cookies are persistent cookies that persist in the browser (unless deleted) ranging from xxx minutes to up to xxx years.

xxx

xxx

xxx

These cookies collect information to measure and understand how visitors use our Site. This includes user activity tracking on this Site, including pages visited and links clicked.

These cookies are persistent cookies that persist in the browser (unless deleted) ranging from xx minutes to up to xx months.

xxx

xxx

Youtube?

YouTube is used by CXG to store and show video content. These cookies are set by YouTube to track usage of its services.

Click here for Google’s privacy policy https://policies.google.com/privacy

ADVERTISING AND THIRD PARTIES COOKIES

Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Site, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Site and when you use their services and navigate away from our Site. Their privacy practices are set out below:

Facebook’s data use policy: http://www.facebook.com/about/privacy/your-info-on-other

In addition to the cookies set by third parties set out above, the following other advertising cookies are also used:

Cookie name

Source

Purpose

Further Information

xxx

Facebook?

CXG uses these cookies to provide you with experiences and marketing messages based on your likely interests. The information generated by the cookies about your use of the Website (including your IP address) will be transmitted to and stored by Facebook. Facebook may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Facebook’s behalf. Facebook will not associate your IP address with any other data held by Facebook.

These cookies are persistent that persist in the browser for up to xx months.

Click here for Facebook’s privacy policy: http://www.facebook.com/about/privacy/your-info-on-other

You may also refuse the use of cookies by selecting the appropriate settings on your browser.

xxx

Linkedin?

LinkedIn is a business- and employment-oriented social networking service that operates via websites and mobile apps. These cookies enable behavioral advertising and analytics by LinkedIn.

lang is a session cookie. All other cookies are persistent that persist in the browser for up to xx years.

Click here for Linkedin’s privacy policy: https://www.linkedin.com/legal/privacy-policy

You may also refuse the use of cookies by selecting the appropriate settings on your browser.

Advertising cookies and Third Parties cookies are placed and used with the user’s explicit consent. If a user refuses to use this type of cookies, only those pages and services that do not need these cookies can be displayed, viewed and used. The parts of the Website that allow the inclusion of third-party content – and therefore of Third-party cookies – will no longer be accessible and a message will inform users of this.

WEB BEACONS

We may also use small pieces of software code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising matrix, such as counting page views, promotion views, or advertising responses. A web beacon is an electronic image, called a single-pixel or clear GIF. Web beacons can recognise certain types of information on user’s computer, such as a user’s Cookie number, time and date of a page view, and description of the page where the web beacon is placed. You may render some web beacons unusable if you choose to reject their associated cookies. These web beacons may be used to deliver cookies that conform with our Cookie Policy.

MANAGING YOUR COOKIES

If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.

Please be aware that if you do not configure your browser, you will accept cookies provided by this Website.

For more information, here are some examples of FAQs:

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internetexplorer-delete-manage-cookies

Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-websitepreferences

Safari: https://support.apple.com/kb/PH21411?locale=nl_BE&viewlocale=en_US

HOW WE MIGHT SHARE YOUR INFORMATION

We will not sell, share, or rent or make available your personal information with any third party outside of our organization, other than as necessary to fulfil your request. Please note that we may process your personal data, in compliance with the above rules, where this is required or permitted by law.

The third parties with whom we may need to share personal information to help us provide services and products to you and to run our Website include:

our subsidiaries or affiliates;

our advisors;

our third party service providers who process information on our behalf to help run some of our internal business operations including email distribution, IT services and marketing and events services;

our business partners for publications and events co-organized by CXG and them;

law enforcement bodies in order to comply with any legal obligation or court order

Your data shared with partners are processed by them as “Joint-controller” or as “Processor”. This communication of personal data is undertaken within the scope of the legal basis used for concerned processing activity, with appropriate contractual safeguards ensuring security and confidentiality of data.

Because CXG is a global organization we need to transfer personal information which is collected on the website or through other means across the CXG group of companies to help operate our business efficiently. This also includes third parties located in different countries around the world, including outside of the EEA. These arrangements may involve your personal information being located in various countries around the world where privacy laws differ. We only make these arrangements or transfers where adequate levels of protection are in place to protect information held in that country. In addition, the Website may be viewed and accessed anywhere in the world including countries that may not have laws regulating the use and transfer of personally identifiable information. By using the Website, submitting information through this site, or submitting personal information to CXG through other means, you acknowledge and accept to such international (but still internal) transfer and hosting of such information to those countries and parties.

Your data may also be communicated to competent judicial or administrative authorities, and generally any other authority entitled by law or other applicable legislation.

YOUR RIGHTS AS DATA SUBJECT

According to the applicable data protection legislation, including without limiting to GDPR, you as a Data Subject have the following rights:

To request access to all personal data processed by us to you. Subsequent requests for access addressed to us that are manifestly submitted for causing nuisance or harm to us, will not be dealt with;

To ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked;

To withdraw your earlier given consent for processing your personal data. You can withdraw your consent at any time by sending an email to the Company (privacy@cxg.com);

To request that personal data pertaining to you be deleted if they are no longer required in light of the purposes outlined in this Privacy Policy or if you withdraw your consent for processing them, where such processing is based on your consent. However, you need to keep in mind that a request for deletion will be evaluated by us against legal or regulatory obligations or administrative or judicial orders which may contradict such deletion;

Instead of deletion, you can also ask that we limit the processing of your personal data if and when (a) you contest the accuracy of that data, (b) the processing is illegitimate or (c) the data are no longer needed for the purposes listed but you need them to defend yourself in judicial proceedings;

To oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with his particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification;

Where your personal data is processes based on consent or on a contract and the processing is carried out by automated means, you will have the right to receive the personal data concerning yourself, which you provided to us, in a structured, commonly used and machine-readable format and, where technically feasible, you will have the right to directly transmit those data to another service provider.

If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to privacy@cxg.com. Such request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated, signed and accompanied by a digitally scanned copy of your valid identity card proving your identity.

We will promptly inform you of having received this request. If the request proves valid, we shall honour it as soon as reasonably possible and at the latest thirty (30) days after having received the request.

If you have any complaint regarding the processing of your personal data by us, you may always contact us via the e-mail address privacy@cxg.com. If you remain unsatisfied with our response, you are free to file a complaint with the competent data protection authority.