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Thoughts and Perspectives

Snapshot Insights

The Automotive Customer Journey: Rewriting the Retail Playbook

  I recently bought myself a new car. Having been loyal to my luxury car brand for two decades,...

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Snapshot Insights

A Fresh Take on “Old” Things

What do automotive and fashion have in common? When it comes to second-hand business models, quite a lot. Taking...

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Snapshot Insights

The Big Retail Convergence

We are seeing two key trends in retail. On the one hand, traditional retailers are branching out into digital...

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What's on Our Minds?

What’s On Our Mind in The World of Luxury? Queue Management!

“The word queue is ironic. It’s just Q with a bunch of silent letters waiting in line.” (Unknown) And...

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What's on Our Minds?

What’s On Our Mind in The World of Luxury? Brand Collabs!

Over the last decade, collaborations between luxury and streetwear brands have proliferated to the point that partnerships, which would...

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What's on Our Minds?

What’s On Our Mind in The World of Luxury? The Metaverse!

Now That the Metaverse Hype is Over and the Dust is Settling…. “In one of the most colossal underestimations...

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Thoughts and Perspectives

Survey Insights: Understanding Familiarity and Adoption of Metaverse and NFTs

Context Our Customer Insights team utilized our Evaluator database to conduct an online survey that aimed to gather insights...

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Thoughts and Perspectives

Equitable Sales Commission Systems For successful CX

I had an exceptional retail experience at the Apple Opéra store in Paris a few years ago. At the...

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What's on Our Minds?

What’s On Our Mind in The World of Luxury? Very Important Customers (VICs)!

Recently, Gucci announced the opening of their Ultra High-End Boutiques targeted at the Very Important Customer (VIC) with products...

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