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Thoughts and Perspectives

Thoughts and Perspectives

Survey Insights: Understanding Familiarity and Adoption of Metaverse and NFTs

Context Our Customer Insights team utilized our Evaluator database to conduct an online survey that aimed to gather insights...

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Thoughts and Perspectives

Striking The Right Balance: Creating An Equitable Sales Commission System

I had an exceptional retail experience at the Apple Opéra store in Paris a few years ago. At the...

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Thoughts and Perspectives

Will The Luxury Sector Embrace The Metaverse?

Despite being in its early stages, the metaverse is getting a lot of attention for its significant potential and...

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Thoughts and Perspectives

Luxury brands stepping into the metaverse: Should we go now, or should we wait?

The metaverse, a term coined to describe a virtual shared space, is gaining traction as a new frontier for...

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Thoughts and Perspectives

Depp: Dior’s Sauvage Wild Card

Context Summary  The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the...

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Thoughts and Perspectives

The Travel Retail Renaissance

Prior to the Covid-19 pandemic, experts were already afraid of a “retail apocalypse,” due to rapid changes in consumer...

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Thoughts and Perspectives

Harnessing Emirati Guest Experiences

Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in...

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Thoughts and Perspectives

The Attributes of CX Excellence: 3 Essential Soft Skills

Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,...

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Thoughts and Perspectives

Omnichannel Luxury Retail in China in the Post-COVID Era

China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...

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