What If…Boomers Become Luxury’s New Obsession? Luxury’s “Silver Lining”

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Thoughts and Perspectives

Futuring in Luxury

What If…Boomers Become Luxury’s New Obsession? Luxury’s “Silver Lining”

“The tragedy of old age is not that one is old, but that one is young.” – Oscar Wilde...

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Thoughts and Perspectives

From Humble Beginnings to Global Impact: Celebrating 18 Years of Transforming Experiences

A Spark in Shanghai Ignites a Global Journey. In late 2005, while strolling through Plaza 66 in the vibrant...

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Futuring in Luxury

What If LVMH Acquires Estée Lauder: A Reshaped Beauty Giant Emerges

What is So Interesting About this Scenario? For context, 2023 saw a year ripe with speculation that activist investor...

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Thoughts and Perspectives

Beyond the Desk: Meet CXG’s Digital Nomads!

Forget cubicles. Imagine waking up to the sunrise over the view of a sandy beach, then logging on to...

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Snapshot Insights

From Trail Mix to Trend: Riding the Wave of Gorpcore

Who would have thought being “a practical dresser” could become so on-trend? Gorpcore, a playful name referencing “Good ol’...

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Thoughts and Perspectives

Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When...

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Thoughts and Perspectives

Looking Ahead to 2024 Trends 

As we look back and say goodbye to a certainly exciting and oftentimes challenging 2023 in luxury, we see...

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Thoughts and Perspectives

Why Customer Experience Is Your Beacon in Business Downturns

Most retailers experienced slower growth in 2023 compared to 2022. This is the case for luxury brands as well...

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What's on Our Minds?

Black Friday and Luxury Brands: A Little Bit of a Love-Hate Relationship

The term Black Friday is rooted in the old bookkeeping practice of recording profits in black and losses in...

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