What’s On Our Mind in The World of Luxury? A Salute to the Paris Olympics and LVMH
Thoughts and Perspectives
What's on Our Minds?
What’s On Our Mind in The World of Luxury? A Salute to the Paris Olympics and LVMH
A Salute to the Paris Olympics and LVMH: How Luxury and Sports Converge To Deliver A Winning Mix of...
Snapshot Insights
The Department Store Landscape Undergoes a Seismic Shift: The Marriage of Saks and Neiman Marcus Takes Shape
Saks has been trying to buy struggling Dallas-based Neiman Marcus for years, and merger talks were entertained many times,...
Futuring in Luxury
What If…Boomers Become Luxury’s New Obsession? Luxury’s “Silver Lining”
“The tragedy of old age is not that one is old, but that one is young.” – Oscar Wilde...
Thoughts and Perspectives
From Humble Beginnings to Global Impact: Celebrating 18 Years of Transforming Experiences
A Spark in Shanghai Ignites a Global Journey. In late 2005, while strolling through Plaza 66 in the vibrant...
Futuring in Luxury
What If LVMH Acquires Estée Lauder: A Reshaped Beauty Giant Emerges
What is So Interesting About this Scenario? For context, 2023 saw a year ripe with speculation that activist investor...
Thoughts and Perspectives
Beyond the Desk: Meet CXG’s Digital Nomads!
Forget cubicles. Imagine waking up to the sunrise over the view of a sandy beach, then logging on to...
Snapshot Insights
From Trail Mix to Trend: Riding the Wave of Gorpcore
Who would have thought being “a practical dresser” could become so on-trend? Gorpcore, a playful name referencing “Good ol’...
Thoughts and Perspectives
Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors
In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When...
Thoughts and Perspectives
Looking Ahead to 2024 Trends
As we look back and say goodbye to a certainly exciting and oftentimes challenging 2023 in luxury, we see...