Thoughts and Perspectives
Thoughts and Perspectives
Survey Insights: Understanding Familiarity and Adoption of Metaverse and NFTs
Context Our Customer Insights team utilized our Evaluator database to conduct an online survey that aimed to gather insights...
Thoughts and Perspectives
Striking The Right Balance: Creating An Equitable Sales Commission System
I had an exceptional retail experience at the Apple Opéra store in Paris a few years ago. At the...
Thoughts and Perspectives
Will The Luxury Sector Embrace The Metaverse?
Despite being in its early stages, the metaverse is getting a lot of attention for its significant potential and...
Thoughts and Perspectives
Luxury brands stepping into the metaverse: Should we go now, or should we wait?
The metaverse, a term coined to describe a virtual shared space, is gaining traction as a new frontier for...
Thoughts and Perspectives
Depp: Dior’s Sauvage Wild Card
Context Summary The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the...
Thoughts and Perspectives
The Travel Retail Renaissance
Prior to the Covid-19 pandemic, experts were already afraid of a “retail apocalypse,” due to rapid changes in consumer...
Thoughts and Perspectives
Harnessing Emirati Guest Experiences
Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in...
Thoughts and Perspectives
The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,...
Thoughts and Perspectives
Omnichannel Luxury Retail in China in the Post-COVID Era
China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...