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What is a CXG Evaluator?
We believe luxury customers can have a meaningful impact on retail experiences. Our Evaluators do just that. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewellery, watches or cars.
Your voice matters, use it!
Our Evaluators’ feedback helps us improve customer experience and can help to shape a brand’s strategy. To become a CXG Evaluator, you need to be passionate about customer experience, curious, sensitive to service and have great observation skills. Join us and make a difference.
80,000 qualified evaluators
Join us whenever wherever
Join our Evaluator Community
As a CXG Evaluator, you choose assignments to perform in store or online with a variety of luxury brands. By providing constructive feedback on your experience, you can help shape the customer experience strategy of your favorite brands.
Experience + Feedback + Impact
Influence brand strategies through your detailed feedback. Your voice matters.
Join a worldwide community
Work alongside our global community of Evaluators
Become a connoisseur of luxury
Sharpen your observation skills and knowledge of the luxury industry.
Discover new brands
Work with diverse brands in luxury markets such as fashion, cosmetics, jewellery, watches, cars and more.
From complimentary brand products to unique experiences or contributions to charity.
How it works
We’re always looking for more luxury Evaluators to join our community. Join us. Let’s make a difference together.
Any questions? See our FAQs.
Tell us more
We can’t wait to meet you
Join our global community and discover a whole new perspective. You don’t need any previous experience, but you do need to be an existing luxury customer. To ensure your evaluations are impartial, you must not have any professional links with any luxury retail brands.
The credibility of your experience depends on the fact you are not identified as an Evaluator. Discretion is vital.
To flourish as an Evaluator, you’ll need to have great attention to detail and understand what makes a great customer experience.
Through your constructive opinions and detailed insights, we make your voice heard at the highest levels.
We’ve got answers to your questions
What is a customer experience evaluator?
A customer experience evaluator is an independent contractor who acts as a regular client to evaluate the customer experience of different brands. As an evaluator, you visit cosmetic counters, retail stores, restaurants and hotels, as well as making phone calls and web-based inquiries, and share your experience with us by providing your objective feedback.
Each project is different because our clients all have different business needs, and we tailor our solutions to meet them. When given a specific assignment, an evaluator receives a briefing on project objectives, including any special requirements from the luxury brand we represent.
What are the requirements to be an evaluator?
To become an evaluator:
- You must be 18 years or older (21 years or older in the United States).
- You should not be contractually engaged with any retail brands, to guarantee your integrity.
What kind of assignments do you offer?
The types of assignments we offer are as varied as our luxury clients and industries. Typical examples include visiting a store, returning a purchase, buying a product online, and making an appointment with a store.
On our platform, you will see the available assignments available in your area that fit your profile. We work with premium and luxury brands across various sectors including fashion, high-end jewellery, cosmetics, luxury watches and more.
How am I compensated for the time spent to complete a CX evaluation?
While many of our assignments offer monetary compensation, we have an increasing number of opportunities where the brand selects a product for you to keep or a predefined allowance to spend in the store.
Other assignments are rewarded with exclusive products, gifts or experiences from the brand. For example, how about a luxury sports car test drive or an amazing skincare session from one of your favourite brands?
Check the compensation offers for each opportunity and contact your dedicated coordinator with any questions.
Note that compensation depends on fulfilling the mission and presenting supporting documents, where required. Terms and conditions apply.
What are the steps after I sign up?
Simply complete these few simple steps to become an evaluator with us:
- Fill in your contact information on the sign-up form. You’ll then receive an email with your credentials.
- Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you.
- Then it’s time to check the ‘welcome package’ and pass the general certification.
- You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you.
Hear directly from our Evaluators about what it’s like working with us.
Over the years, I’ve worked with really great people at CXG, who make these experiences even better!
My comments have been presented to my favourite brands at a high level. I feel very fortunate to be heard and represented so professionally.
I never imagined how enriching these missions could be. I absolutely love it! There is so much to learn from the luxury world, including new skills for myself.
I’ve had some really special rewards for working with CXG. The best one is to know that what I think matters.
It’s so exciting to discover new brands as CXG grows. I’ve discovered new favourite brands and become a savvy customer too!