Turn data into insights and guide your teams with actionable recommendations.
Understand where your CX stands within your competitive landscape.
Identify quick-wins to quickly boost your business and retail KPIs.
Design and optimize voice of the customer and voice of the frontline teams programs​.

Measuring customer experience enables brands to understand what is working well and what can be improved. Analyzing feedback from staff and customers provides actionable insights for developing an effective, 360-degree customer-centric culture.

How we help you

We use our proprietary CX indices to assess customer experience and engage your teams in a virtuous circle of improvement.

Holistic diagnosis of your CX

Most brands need a full assessment of their customer experience to set up their transformation roadmap effectively.

Voice of the Team

Analyze how your frontline teams are set up to deliver a compelling customer experience.

CX evaluation by channel

The first step to a seamless omnichannel experience is to master every channel individually.

CX evaluation measuring omnichannel journeys

Measuring the customer experience on specific omnichannel journeys.

CX programs

Assess the effectiveness of your clienteling practices and outreaches

Social listening for CX feedback

Scraping the web to ensure customer feedback is directed to your teams.

Voice of the customer (VoC)

Survey of customers who engaged with the brand very recently across any channel.

Store intercepts

Interviews with customers leaving a physical store to identify purchase triggers and barriers.

Hybrid CXE and VoC solutions

We help brands create a full synergy between your VoC program (the ‘what’) and your CX program (the ‘how’).

How we help you

We use our proprietary CX indices to assess customer experience and engage your teams in a virtuous circle of improvement.

Holistic diagnosis of your CX

Holistic diagnosis of your CX

Most brands need a full assessment of their customer experience to set up their transformation roadmap effectively.

Voice of the Team

Voice of the Team

Analyze how your frontline teams are set up to deliver a compelling customer experience.

CX evaluation by channel

CX evaluation by channel

The first step to a seamless omnichannel experience is to master every channel individually.

CX evaluation measuring omnichannel journeys

CX evaluation measuring omnichannel journeys

Measuring the customer experience on specific omnichannel journeys.

CX programs

CX programs

Assess the effectiveness of your clienteling practices and outreaches

Social listening for CX feedback

Social listening for CX feedback

Scraping the web to ensure customer feedback is directed to your teams.

Voice of the customer (VoC)

Voice of the customer (VoC)

Survey of customers who engaged with the brand very recently across any channel.

Store intercepts

Store intercepts

Interviews with customers leaving a physical store to identify purchase triggers and barriers.

Hybrid CXE and VoC solutions

Hybrid CXE and VoC solutions

We help brands create a full synergy between your VoC program (the ‘what’) and your CX program (the ‘how’).

Related Insights

Press Release

CXG and Trust-Place join forces to help Luxury Brands reinvent customer experience through Digital Ownership

Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury…

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Case Study

Versace

Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results…

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Article

The Great Resignation: Crisis or Opportunity for Luxury Retail?

Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the…

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Article

A Channel-centric tracking of Customer Experience may compromise Client Centricity

Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury…

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Article

Drop Anonymity for a Powerful Benchmark

Drop anonymity for more powerful benchmarking Is removing anonymity in benchmarking the solution for more meaningful analysis and, ultimately, better…

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Article

Increasing Productivity and the Power of Coaching and Feedback Conversations

Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer…

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Some brands we partner with

Elevate your customer experience.

Contact us and see how our measurement experts can help you better understand your customers.

Let’s talk