Beyond the Desk: Meet CXG’s Digital Nomads!
Forget cubicles. For some adventurous souls, the digital nomad lifestyle beckons, offering the chance to explore the world while excelling in their roles.
Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors
When customers come to you with a problem, it’s a moment that can make or break the bond between your customer and your brand. This is when you have the chance to turn things around.
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Looking Ahead to 2024 Trends
From consumer to demographic trends, discover some of what we believe 2024 holds for the world of luxury.
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This Week in Luxury
From record-breaking financial triumphs to strategic market exits and leadership changes! Discover the hottest updates in the world of luxury!

Press Release

CXG Event- Decoding China in 2023: Gen Z, Omnichannel, and Travel Shaping China’s Market Landscape

On the 6th of July, 2023, we successfully hosted an industry-shaping event titled “Decoding China 2023.” Taking place simultaneously…

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Press Release

Isabelle Damour as New Executive Vice President of Academy

09/01/2023 – CXG (Customer Experience Group), announced today the newly appointed Executive Vice President of the Academy, Isabelle Damour….

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Press Release

CXG Announces Helen Zeitoun as New Advisory Board Member

19/10/2022 – CXG, an alliance of agencies offering solutions that enhance customer relationships with luxury brands, announced today the…

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Press Release

We’ve upgraded the user experience of our evaluator’s portal

Last year, we rebranded to CXG, which hallmarked a proud, new era; the CXG era. The second phase consisted…

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Press Release

CXG and Trust-Place Join Forces on Digital Ownership

Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury…

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Press Release

CXG CEO Christophe Cais Insights for Bloomberg

From sending vans to the Hamptons to personal shopping over FaceTime, high-end brands are trying to offer exclusivity amid social distancing. To…

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