Insights
Luxury
Headlines
From couture talent moves to experiential retail destinations! Discover the hottest updates in the world of luxury!
Montblanc Case Study
Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey
Health & Wellness Report
The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens
Iconic Destinations Report
Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls
This Week in Luxury
Luxury Headlines – 15/06/2026
From leadership shifts in luxury fashion to immersive experiences in hospitality! Discover the hottest updates in the world of…
This Week in Luxury
Luxury Headlines – 10/06/2026
From strategic acquisitions in luxury fashion to high-profile partnerships in beauty! Discover the hottest updates in the world of…
Thoughts and Perspectives
Decoding NIO’s Owner Ecosystem
In two of China’s megacities, Guangzhou and Hangzhou, a fierce “competition” once unfolded. Following an intense wave of campaigning,…
Thoughts and Perspectives
Retail Performance at Scale
For two decades, the luxury industry’s growth story was a story of expansion. New markets, new flagships, new doors…
This Week in Luxury
Luxury Headlines – 01/07/2026
From leadership changes in luxury fashion to innovation across retail and technology! Discover the hottest updates in the world of…
This Week in Luxury
Luxury Headlines – 25/05/2026
From strong financial performance in luxury fashion to major shifts in beauty and technology! Discover the hottest updates in the…
Luxury Retail Beat
CX Luxury Retail Beat – Q1 2026
Luxury retail opened 2026 with a more complex picture than the full-year 2025 trend suggested. Across 10,000 luxury retail evaluations, 52% of…
Thoughts and Perspectives
Loyalty Reimagined
The Case for Loyalty: More Than Points on a Card In an era of relentless competition, rising customer acquisition…
This Week in Luxury
Luxury Headlines – 18/05/2026
From portfolio reshuffles in fashion to standout performance in sportswear and bold activations across luxury! Discover the hottest updates…