Thoughts and Perspectives
Striking The Right Balance: Creating An Equitable Sales Commission System
I had an exceptional retail experience at the Apple Opéra store in Paris a few years ago. At the...
Reports and Case Studies
The World’s Most Iconic Shopping Destinations
Shopping is more than a necessity for luxury consumers. Shopping is a way of life. Carefully selecting and investing...
Thoughts and Perspectives
Harnessing Emirati Guest Experiences
Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in...
Thoughts and Perspectives
The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,...
Thoughts and Perspectives
Data has become a commodity. Interpreting it is the true luxury.
Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and...
Thoughts and Perspectives
How covid changed customer experience
Christophe Caïs, founder and CEO of CXG, joins Denise Silber, co-host of the Harvard Alumni Entrepreneur Invites series, for...
Thoughts and Perspectives
A Channel-centric tracking of Customer Experience may compromise Client Centricity
Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury...
Thoughts and Perspectives
Luxury and Premium Brand Distance Selling: Struggles and Quick Wins
Luxury and Premium Brand Distance Selling: Struggles and Quick Wins Many luxury brands experimented with distance selling in 2020. What...
Thoughts and Perspectives
Drop Anonymity for a Powerful Benchmark
Drop anonymity for more powerful benchmarking Is removing anonymity in benchmarking the solution for more meaningful analysis and, ultimately, better...