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When customers come to you with a problem, it’s a moment that can make or break the bond between your customer and your brand. This is when you have the chance to turn things around.
Looking Ahead to 2024 Trends
From consumer to demographic trends, discover some of what we believe 2024 holds for the world of luxury.
Why Customer Experience Is Your Beacon in Business Downturns
Your commitment to delivering an inspiring and memorable CX is your best strategy for growing and thriving amid adversity.
This Week in Luxury
From innovative collaborations to bold business decisions! Discover the hottest updates in the world of luxury!

This Week in Luxury

Luxury Headlines – 27/02/2024

From innovative collaborations to bold business decisions! Discover the hottest updates in the world of luxury!

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This Week in Luxury

Luxury Headlines – 21/02/2024

From significant leadership changes to strategic brand expansions! Discover the hottest updates in the world of luxury!

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Thoughts and Perspectives

Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When…

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This Week in Luxury

Luxury Headlines – 13/02/2024

From leadership transitions to exciting new partnerships enhancing luxury travel options! Discover the hottest updates in the world of…

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This Week in Luxury

Luxury Headlines – 06/02/2024

From strategic real estate expansions to innovative marketing! Discover the hottest updates in the world of luxury!

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Luxury Headlines – 30/01/2024

From strategic real estate investments to shifting brand partnerships and financial challenges! Discover the hottest updates in the world…

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This Week in Luxury

Luxury Headlines – 23/01/2024

From adjusting diamond prices to record-breaking vehicle deliveries! Discover the hottest updates in the world of luxury!

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This Week in Luxury

Luxury Headlines – 17/01/2024

From court battles to strategic expansions in men’s jewelry and skincare! Discover the hottest updates in the world of…

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This Week in Luxury

Luxury Headlines – 09/01/2024

From exclusive travel experiences to strategic leadership appointments in the luxury watch sector! Discover the hottest updates in the…

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