Introducing our Customer Experience Evaluation (CXE) Program.
Our CXE program is designed to evaluate the overall experience that your brand provides to customers across all touchpoints. Rather than simply checking off compliance requirements, our primary focus is to understand the emotions and feelings that customers experience when engaging with your Advisors.
The goal of the CXE program is to identify areas where your brand may be missing opportunities, showcase best practices, and most importantly, celebrate exceptional customer experiences.
Watch the video and take a closer look at how it all works.