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From bold financial moves in the beauty world to fresh investments powering innovation across luxury categories! Discover the hottest updates in the world of luxury!
Montblanc Case Study
Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey
Health & Wellness Report
The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens
Iconic Destinations Report
Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls
In the Press, Thoughts and Perspectives
Luxury and Loyalty: Are Major Houses Too Dependent on VICs?
Luxury and Loyalty: Are Major Houses Too Dependent on VICs? In its latest study, CXG warns that luxury Maisons…
In the Press, Thoughts and Perspectives
What UAE retailers can learn from China’s evolving luxury market
In both China and the UAE, watches and jewelry are highly favored as investment purchases, reveals Silvia Coleman, vice…
Thoughts and Perspectives
Chasing the Outdoor Trend
In recent years, China’s outdoor sports market has witnessed unprecedented growth. Activities such as hiking, camping, and rock climbing…
In the Press, Thoughts and Perspectives
Christophe Caïs of CXG: of Strategy, Transformation and AI-Driven Insights
Christophe Caïs, is the Founder and CEO of CXG, a leading customer experience consulting and transformation agency for premium…
In the Press, Thoughts and Perspectives
UAE Emerges as Hub for Limited-Edition Luxury Cars Amid Wealth Influx
UAE luxury car market shows unique buyer preferences, setting it apart from global trends, experts revealed. The influx of…
In the Press, Thoughts and Perspectives
Predicting the Unpredictable: AI’s Transformative Influence on Luxury and Premium Brand Strategies
Artificial intelligence (AI) is transforming the way luxury and premium brands anticipate and respond to market trends. Predictive algorithms,…
In the Press, Thoughts and Perspectives
Why Startups Can’t Afford to Ignore Customer Experience
In a recent conversation with a founder, he shrugged when asked about their customer experience strategy and told me,…
In the Press, Thoughts and Perspectives
The Art of Listening: When Brands Hear Without Truly Understanding
Why is it no longer enough for brands to simply collect feedback? Because the real value lies in how…
Thoughts and Perspectives
Less is More or Bigger is Better? It’s Both
The Dual Path of Miniaturization and Maximalism The luxury market faces significant challenges: economic uncertainty, tariffs, and inflation. According…