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Luxury
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From strategic divestments to major acquisitions shaping the luxury landscape! Discover the hottest updates in the world of luxury!
Montblanc Case Study
Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey
Health & Wellness Report
The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens
Iconic Destinations Report
Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls
In the Press, Thoughts and Perspectives
Are Very Important Clients (VICs) the Future of Luxury?
Are Very Important Clients (VICs) the Future of Luxury? Major luxury Maisons place, significant reliance on their Very Important…
Thoughts and Perspectives
Beyond the Gift Box
The holiday season has always been luxury’s golden hour when heritage meets aspiration, and consumers are most willing to…
In the Press, Thoughts and Perspectives
Luxury and Loyalty: Are Major Houses Too Dependent on VICs?
Luxury and Loyalty: Are Major Houses Too Dependent on VICs? In its latest study, CXG warns that luxury Maisons…
In the Press, Thoughts and Perspectives
What UAE retailers can learn from China’s evolving luxury market
In both China and the UAE, watches and jewelry are highly favored as investment purchases, reveals Silvia Coleman, vice…
Thoughts and Perspectives
Chasing the Outdoor Trend
In recent years, China’s outdoor sports market has witnessed unprecedented growth. Activities such as hiking, camping, and rock climbing…
In the Press, Thoughts and Perspectives
Christophe Caïs of CXG: of Strategy, Transformation and AI-Driven Insights
Christophe Caïs, is the Founder and CEO of CXG, a leading customer experience consulting and transformation agency for premium…
In the Press, Thoughts and Perspectives
UAE Emerges as Hub for Limited-Edition Luxury Cars Amid Wealth Influx
UAE luxury car market shows unique buyer preferences, setting it apart from global trends, experts revealed. The influx of…
In the Press, Thoughts and Perspectives
Predicting the Unpredictable: AI’s Transformative Influence on Luxury and Premium Brand Strategies
Artificial intelligence (AI) is transforming the way luxury and premium brands anticipate and respond to market trends. Predictive algorithms,…
In the Press, Thoughts and Perspectives
Why Startups Can’t Afford to Ignore Customer Experience
In a recent conversation with a founder, he shrugged when asked about their customer experience strategy and told me,…