Futuring in Luxury
What If LVMH Acquires Estée Lauder: A Reshaped Beauty Giant Emerges
What is So Interesting About this Scenario? For context, 2023 saw a year ripe with speculation that activist investor…
Thoughts and Perspectives
Beyond the Desk: Meet CXG’s Digital Nomads!
Forget cubicles. Imagine waking up to the sunrise over the view of a sandy beach, then logging on to…
Snapshot Insights
From Trail Mix to Trend: Riding the Wave of Gorpcore
Who would have thought being “a practical dresser” could become so on-trend? Gorpcore, a playful name referencing “Good ol’…
Thoughts and Perspectives
Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors
In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When…
Thoughts and Perspectives
Looking Ahead to 2024 Trends
As we look back and say goodbye to a certainly exciting and oftentimes challenging 2023 in luxury, we see…
Thoughts and Perspectives
Why Customer Experience Is Your Beacon in Business Downturns
Most retailers experienced slower growth in 2023 compared to 2022. This is the case for luxury brands as well…
What’s on Our Minds?
Black Friday and Luxury Brands: A Little Bit of a Love-Hate Relationship
The term Black Friday is rooted in the old bookkeeping practice of recording profits in black and losses in…
Snapshot Insights
Less Is More: Quiet Luxury Has Not Lost Its Luster
Brunello Cucinelli’s recent 9M 2023 results flew in the face of the general trend in luxury earnings season…
Thoughts and Perspectives
Luxury’s Fashion Events and Sustainability: Compatible or Not?
Dior makes a splash in Mumbai Imagine this scene: Beautiful models adorned in brocaded, embellished dresses and outfits, most…