Drive mindset and behavioral change, from front-line teams to area managers to leadership teams.
Stay ahead of the curve with our train-the-trainers and leadership programs.

Train and coach

Great customer experience starts with great employee experience. We partner with premium and luxury brands to design and deliver training, coaching and mentoring to managers and frontline teams, equipping them with the tools and competencies to deliver exceptional experiences.

How we help you

The skills of front line staff have never been more important. Employees today want to know what they are doing and why they are doing it. They work to learn. Successful organizations ensure their employees are always learning to keep them agile and engaged.

Retail audit and assessment

We examine your business to understand your needs through a retail and leadership approach, mapping behaviour mapping, best practices and identifying root causes.

Skills training to build relationships

Change mindsets by embedding behaviors that drive true change. We help you scale your CX, communication and relationship capabilities.

Skills training for online and distance customer experience

Connecting and serving clients at every touchpoint is essential in a post-pandemic world, whether it’s impactful storytelling online, or the power of the voice during a CX call.

Signature experience design

Generate repeat business, loyalty and differentiate your brand and products with innovative and distinctive experiences that reflect your customers’ values.

Retail leadership empowerment

Transition to retail management and lead change by developing the talent of your managers, empowering them to become inspiring coaches and leaders.

How we help you

The skills of front line staff have never been more important. Employees today want to know what they are doing and why they are doing it. They work to learn. Successful organizations ensure their employees are always learning to keep them agile and engaged.

Retail audit and assessment

Retail audit and assessment

We examine your business to understand your needs through a retail and leadership approach, mapping behaviour mapping, best practices and identifying root causes.

Skills training to build relationships

Skills training to build relationships

Change mindsets by embedding behaviors that drive true change. We help you scale your CX, communication and relationship capabilities.

Skills training for online and distance customer experience

Skills training for online and distance customer experience

Connecting and serving clients at every touchpoint is essential in a post-pandemic world, whether it’s impactful storytelling online, or the power of the voice during a CX call.

Signature experience design

Signature experience design

Generate repeat business, loyalty and differentiate your brand and products with innovative and distinctive experiences that reflect your customers’ values.

Retail leadership empowerment

Retail leadership empowerment

Transition to retail management and lead change by developing the talent of your managers, empowering them to become inspiring coaches and leaders.

Some brands we partner with

Transform your employee experience.

Contact us and see how our experts can help your teams develop a customer centric CX mindset.

Let’s discuss