Customer Experience Insights & Thought Leadership - CXG

What If LVMH Acquires Estée Lauder: A Reshaped Beauty Giant Emerges

Picture a scenario in which the Estée Lauder board is confronted with continuously declining performance and investor agitation. In such an instance, it is entirely conceivable that LVMH could come to the rescue.

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Beyond the Desk: Meet CXG’s Digital Nomads!

Forget cubicles. For some adventurous souls, the digital nomad lifestyle beckons, offering the chance to explore the world while excelling in their roles.

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Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors

When customers come to you with a problem, it’s a moment that can make or break the bond between your customer and your brand. This is when you have the chance to turn things around.

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This Week in Luxury

From major IPOs in the beauty sector to strategic expansions in the hospitality industry! Discover the hottest updates in the world of luxury!

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Case Studies

Reimagining Luxury Retail: Are Luxury Department Stores Delivering the Experience Edge?

A Case Study on Luxury Department Stores’ Overall Customer Experience in France and the UK

Case Studies

Transforming Retail Leadership with our Management Program

A Luxury Fashion Brand Case Study in Europe, Middle East, and Africa (EMEA) region. 

Case Studies

Key Success Factors For VIP Customer Experiences

A Case Study for a Luxury Skincare Brand in Northern Asia

Case Studies

Training Teams To Deliver Livestream VIP Experiences

The Case of a Fashion and Accessories Brand in China

Case Studies

From Transactional To Personalized Client Experiences For Success

A Case Study of a Luxury Automotive Brand in Japan

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Case Studies

Case Study: Versace

How an Iconic Luxury Brand Transformed Retail Sales Through Customer Experience Introduction Creating memorable experiences that delight affluent clients…

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