Case Studies

Key Success Factors For VIP Customer Experiences

A Case Study for a Luxury Skincare Brand in Northern Asia

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Thoughts and Perspectives

Omnichannel Luxury Retail in China in the Post-COVID Era

China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...

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Thoughts and Perspectives

How Luxury Brands Responded to the Russian Ukraine War

On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make...

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Thoughts and Perspectives

Technology Is An Enabler, Not A Solution

Technology is an enabler, not a solution As consumers return to physical stores, how can retailers provide experiences that supersede...

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Thoughts and Perspectives

Luxury Brands And Social Media: When Less Is More

One of our clients, luxury fashion brand Bottega Veneta, welcomed in the new year with a power move, and...

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Thoughts and Perspectives

Seven Trends Luxury Retailers Should Get On Board With

When luxury retail trend experts gather to discuss the latest industry developments, the conversation typically drifts in the direction...

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