Customer Experience: An Integrated and Orchestrated Ecosystem
Luxury Industry Insights
Thoughts and Perspectives
Customer Experience: An Integrated and Orchestrated Ecosystem
Imagine your Customer Experience (CX) as a symphony orchestra. Each instrument represents a different aspect of your business, from...
Case Studies
Key Success Factors For VIP Customer Experiences
A Case Study for a Luxury Skincare Brand in Northern Asia
Thoughts and Perspectives
Omnichannel Luxury Retail in China in the Post-COVID Era
China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...
Thoughts and Perspectives
How Luxury Brands Responded to the Russian Ukraine War
On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make...
Thoughts and Perspectives
Technology Is An Enabler, Not A Solution
Technology is an enabler, not a solution As consumers return to physical stores, how can retailers provide experiences that supersede...
Thoughts and Perspectives
Luxury Brands And Social Media: When Less Is More
One of our clients, luxury fashion brand Bottega Veneta, welcomed in the new year with a power move, and...
Thoughts and Perspectives
Seven Trends Luxury Retailers Should Get On Board With
When luxury retail trend experts gather to discuss the latest industry developments, the conversation typically drifts in the direction...