“Luxury must return to its fundamentals: craftsmanship, experience and real value” – Christophe Caïs, CXG
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Thoughts and Perspectives
In the Press, Thoughts and Perspectives
“Luxury must return to its fundamentals: craftsmanship, experience and real value” – Christophe Caïs, CXG
In a context of increasing polarization in the luxury market and a profound reshaping of its customer base, luxury...
In the Press, Thoughts and Perspectives
“The biggest mistake in luxury is trying to sell.” Christophe Caïs, Founder and CEO of CXG.
The biggest mistake in luxury is trying to sell. CXG, the global leader in customer experience consulting for the...
In the Press, Thoughts and Perspectives
Are Very Important Clients (VICs) the Future of Luxury?
Are Very Important Clients (VICs) the Future of Luxury? Major luxury Maisons place, significant reliance on their Very Important...
Thoughts and Perspectives
Beyond the Gift Box
How Luxury Brands Are Redefining Holiday Experiences in 2025
In the Press, Thoughts and Perspectives
Luxury and Loyalty: Are Major Houses Too Dependent on VICs?
Luxury and Loyalty: Are Major Houses Too Dependent on VICs? In its latest study, CXG warns that luxury Maisons...
In the Press, Thoughts and Perspectives
What UAE retailers can learn from China’s evolving luxury market
In both China and the UAE, watches and jewelry are highly favored as investment purchases, reveals Silvia Coleman, vice...
In the Press, Thoughts and Perspectives
Christophe Caïs of CXG: of Strategy, Transformation and AI-Driven Insights
Christophe Caïs, is the Founder and CEO of CXG, a leading customer experience consulting and transformation agency for premium...
In the Press, Thoughts and Perspectives
UAE Emerges as Hub for Limited-Edition Luxury Cars Amid Wealth Influx
UAE luxury car market shows unique buyer preferences, setting it apart from global trends, experts revealed. The influx of...