Lessons in Experiential Luxury

Thoughts and Perspectives

Lessons in Experiential Luxury

How Retailers Like Printemps NYC Are Navigating the New Economic and Consumer Landscape

Thoughts and Perspectives

Customer Experience in Luxury Retail: Isn’t it Time for Client Advisors to Slow Down the Sale?

Luxury retail has been defined by high-traffic stores, long queues, and a fast-paced sales environment for years. Under pressure...

Thoughts and Perspectives

Is Recalibration Needed? A New Strategic Direction for the Luxury Watch Industry

The luxury watch industry faces a critical inflection point. Despite pockets of growth in 2024, the sector shows marked...

Thoughts and Perspectives

How ERDOS Transformed from “Outdated” to Iconic

In the ever-evolving fashion world, countless brands rise and fall like fleeting comets, shining briefly before fading into obscurity....

What's on Our Minds?

What’s On Our Mind? Understanding Brand Identity Through the Lens of The Four Hogwarts Houses and a Little Holiday Magic

“This above all: to thine own self be true.” – William H. Shakespeare It was a peculiar sight at...

Futuring in Luxury

What If the Merger Between Tapestry and Capri Remains Blocked?…

Reimagining Capri Holdings’ Future After the Tapestry Merger Dream Let’s imagine this scenario: It’s a brisk winter morning on...

Thoughts and Perspectives

When Luxury Brands Decide to Go Private: A Blueprint for Enhanced Control and Elevated Customer Experiences

Recently, we have witnessed a notable trend of luxury and premium brands choosing to go private or considering such...

Thoughts and Perspectives

Customer Experience: An Integrated and Orchestrated Ecosystem

Imagine your Customer Experience (CX) as a symphony orchestra. Each instrument represents a different aspect of your business, from...

What's on Our Minds?

What’s On Our Mind in The World of Luxury? A Salute to the Paris Olympics and LVMH

A Salute to the Paris Olympics and LVMH: How Luxury and Sports Converge To Deliver A Winning Mix of...