CXG Learn

CXG Learn

All-in-one digital learning solution built exclusively for the luxury retail industry.

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Introducing CXG Learn

CXG Learn is our newest digital innovation: an all-in-one digital training ecosystem built exclusively for the luxury retail industry. Developed with two decades of CXG’s global expertise, it unifies an advanced authoring tool, a powerful learning platform, and a luxury-specific content library to transform how brands train their retail teams. Brands now have the chance to replace manual, trainer-dependent processes with learning experiences that are smarter, faster, and truly engaging at scale.

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CXG Learn

Whether its easily designing content, relying on sophisticated blended learning paths or accessing already made content Cxg Learn gives your brand a tool to directly impact your front-line teams’ performance.

LMS

We help you build a clear picture of your customers’ mindsets, behaviors, and expectations. This includes reviewing and leveraging existing segmentation, and refining personas with identifiers beyond socio-demographics, such as shopping behaviors and emotional triggers.

Authoring Tool

We trace the end-to-end omnichannel experience as it is lived by your customers across every channel and moment. We begin with the customer, analyzing how different segments interact with your brand. From there, we map online, offline, and everything in between to build a clear view of your customer journey “pathway(s).”

Digital Library

We focus on pinpointing the moments that shape perceptions, create emotion, and influence customer behavior. We highlight points of both tension and delight across the journey, then prioritize the key moments that have the greatest impact on the experience, such as welcoming, product discovery, or follow-up.

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Take a closer look at how CXG Learn works

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Upskill Your Teams with our Digital Training Library

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What Makes CXG Learn Different

Discover what sets CXG Learn apart, and why leading luxury brands choose us.

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The only luxury training platform linking CX, training & retail KPIs

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All-in-one platform: create, plan, deliver, track & optimize in one place

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Luxury-specific content & blended learning built for high-end retail

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AI-powered & adaptive learning to boost engagement and retention

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Optimized UX for retail teams: mobile-first, offline, fast to use

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Backed by years of CX & retail training expertise from CXG

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