Industry Report
In-Store Education at Diamond Jewelry Retailers is a Key Driver of Customer Experience and Purchase Intent
We recently conducted a study across national, regional, and exclusive retailers to uncover how natural diamonds (NDs) and laboratory-grown...
Industry Report
The World’s Most Iconic Shopping Destinations
Shopping is more than a necessity for luxury consumers. Shopping is a way of life. Carefully selecting and investing...
Industry Report
Metaverse & Luxury
The metaverse, while still in its early stages, is right on our doorstep. There is arguably potential for great...
Full Case Study, Industry Report
Full Case Study: Versace
How an Iconic Luxury Brand Transformed Retail Sales Through Customer Experience Introduction Creating memorable experiences that delight affluent clients...
Industry Report
Case Study: Versace
Learn more about how Versace transformed their CX and watched their sales across all pilot stores soar, with results...