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Will The Luxury Sector Embrace The Metaverse?
Despite being in its early stages, the metaverse is getting a lot of attention for its significant potential and...
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Luxury brands stepping into the metaverse: Should we go now, or should we wait?
The metaverse, a term coined to describe a virtual shared space, is gaining traction as a new frontier for...
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Depp: Dior’s Sauvage Wild Card
Context Summary The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the...
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The Travel Retail Renaissance
Prior to the Covid-19 pandemic, experts were already afraid of a “retail apocalypse,” due to rapid changes in consumer...
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Harnessing Emirati Guest Experiences
Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in...
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The Attributes of CX Excellence: 3 Essential Soft Skills
Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,...
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Omnichannel Luxury Retail in China in the Post-COVID Era
China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...
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How Luxury Brands Responded to the Russian Ukraine War
On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make...
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Data has become a commodity. Interpreting it is the true luxury.
Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and...