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How covid changed customer experience

Christophe Caïs, founder and CEO of CXG, joins Denise Silber, co-host of the Harvard Alumni Entrepreneur Invites series, for...

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The Great Resignation: Crisis or Opportunity for Luxury Retail?

Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the...

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Increasing Productivity and the Power of Coaching and Feedback Conversations

Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer...

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A Channel-centric tracking of Customer Experience may compromise Client Centricity

Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury...

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Is Sustainability The Next Frontier For Luxury Brands?

Is sustainability the next frontier for luxury brands? Luxury is often perceived as superficial and can provoke social tension. How...

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Technology Is An Enabler, Not A Solution

Technology is an enabler, not a solution As consumers return to physical stores, how can retailers provide experiences that supersede...

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Sustainability Should Be A Part Of Daily Conversation in the Luxury Retail Industry

Sustainability Should Be A Part Of Daily Conversation in the Luxury Retail Industry Having a meaningful and honest story around...

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Luxury and Premium Brand Distance Selling: Struggles and Quick Wins

Luxury and Premium Brand Distance Selling: Struggles and Quick Wins Many luxury brands experimented with distance selling in 2020. What...

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Luxury Brands And Social Media When Less Is More

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Luxury Brands And Social Media: When Less Is More

One of our clients, luxury fashion brand Bottega Veneta, welcomed in the new year with a power move, and...

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