Article

Luxury brands stepping into the metaverse: Should we go now, or should we wait?

The metaverse, a term coined to describe a virtual shared space, is gaining traction as a new frontier for...

Read More

Article

Depp: Dior’s Sauvage Wild Card

Context Summary  The high-profile Depp-Heard defamation lawsuit battled for over two years in the UK and then in the...

Read More

Article

The Travel Retail Renaissance

Prior to the Covid-19 pandemic, experts were already afraid of a “retail apocalypse,” due to rapid changes in consumer...

Read More

Article

Harnessing Emirati Guest Experiences

Despite constituting only 11% of the total population, local Emirati guests have strong purchasing power for luxury brands in...

Read More

Article

The Attributes of CX Excellence: 3 Essential Soft Skills

Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,...

Read More

Article

Omnichannel Luxury Retail in China in the Post-COVID Era

China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...

Read More

Article

How Luxury Brands Responded to the Russian Ukraine War

On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make...

Read More

Article

Data has become a commodity. Interpreting it is the true luxury.

Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and...

Read More

Article

How covid changed customer experience

Christophe Caïs, founder and CEO of CXG, joins Denise Silber, co-host of the Harvard Alumni Entrepreneur Invites series, for...

Read More

Sorry, there are no available post matching your filters.