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The Attributes of CX Excellence: 3 Essential Soft Skills

Looking for the ‘secret sauce’ that will deliver a stellar customer experience in every interaction? By measuring their CX,...

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Omnichannel Luxury Retail in China in the Post-COVID Era

China’s stunning performance in the global luxury retail market has caught the world’s attention. The international luxury market saw...

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How Luxury Brands Responded to the Russian Ukraine War

On February 24, 2022, Russia declared war on Ukraine, instigating a humanitarian crisis and forced world leaders to make...

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Data has become a commodity. Interpreting it is the true luxury.

Those who know us well would have heard us often highlight the commoditisation of data and how interpreting and...

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How covid changed customer experience

Christophe Caïs, founder and CEO of CXG, joins Denise Silber, co-host of the Harvard Alumni Entrepreneur Invites series, for...

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The Great Resignation: Crisis or Opportunity for Luxury Retail?

Despite being challenging, the great resignation offers an opportunity to rethink strategies and redefine company cultures that meet the...

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Increasing Productivity and the Power of Coaching and Feedback Conversations

Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer...

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A Channel-centric tracking of Customer Experience may compromise Client Centricity

Measuring Customer Experience by Channel Negates Client Centricity Two-thirds of consumers say their omni-channel experience is inconsistent. How can luxury...

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Is Sustainability The Next Frontier For Luxury Brands?

Is sustainability the next frontier for luxury brands? Luxury is often perceived as superficial and can provoke social tension. How...

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